The following General Terms and Conditions of Sale together with the document referred to below, including the Privacy Policy and General Terms and Conditions of Use govern the offer and sale of products on our website, the “naseeno.com”. Please read these terms and conditions carefully before ordering any product. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.
The CONTROLLER, in compliance with Law 34/2002, of July 11, on information society services and electronic commerce, informs you of your identifying data:
• Domain name: www.naseeno.com
• Tradename: NASEENO
• Email: naseeno@naseeno.com
All notifications and communications between users and THE OWNER OF THE WEBSITE will be considered effective, for all purposes, when made through postal mail or any other means detailed above.
Requests for information should be made at info@naseeno.com
We reserve the right, at our sole discretion, to change or modify portions of this terms and conditions at any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date this term and condition was last revised. You should periodically visit this page to review the current terms and conditions, so you are aware of any revision to which you are bound. If you do not agree to abide by this or any future terms and conditions, do not use or access (or continue to use or access) Naseeno.
1.1 Naseeno offers products for sale on naseeno.com and its e-commerce services are available both to individuals and professionals.
1.2 Order Subject to Acceptance
Naseeno reserves the right not to process orders which do not comply with Naseeno’s business policy.
All orders are subject to acceptance by the manufacturer of the product line (“manufacturer”), at manufacturer’s designated location for acceptance of orders.
1.3 These General Terms and Conditions of Sale regulate the offer transmission and acceptance of purchase orders relating to products on naseeno.com between the users of naseeno.com and Naseeno.
How to execute a contract with Naseeno?
2.1 You can place orders for Products with us by following the process outlined on our site. You acknowledge that by placing an order with us you will be under an obligation to pay for the Products in that order if we accept your order.
2.2 All orders are subject to acceptance by us. We will send you a confirmation e-mail after receiving your order and this will constitute acceptance by us. The contract between you and us will be only made when we send you this email. We will charge your chosen payment method after we accept your order. We will send a further email when your order has been dispatched.
Your order will not be processed until we have received the payment for your order.
****Delivery is free of charge
2.3 Before ordering on our website us, it is your responsibility to check and determine your full ability to receive the Products ordered. This includes ensuring that the Products ordered will pass freely into your room of choice, they fit in that room, can be transported through the door of your flat or room, stairs and doorways, and there are no other issues that could make delivery more complicated or impossible.
Naseeno and its partners will handle product shipments unless buyer specifies shipment method. Any shipments returned to manufacturer because of buyer’s unexcused delay or failure to accept delivery will require buyer to pay all additional costs incurred by manufacturer including storage fees.
2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale.
2.5 By submitting an order form to Naseeno, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with Naseeno, as well as further conditions contained on naseeno.com, through links, including the general terms and conditions of use and privacy policy. Should you not agree with certain provision of these General Terms and Conditions of Sale and use or with the Privacy Policy please do not submit your order form for the purchase of product on the Naseeno.com.
2.6 You must keep the contact details we hold for you up to date so that we can contact you, if necessary, about your order or the delivery of the Products.
2.7 Naseeno may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we will inform you of this by email and we will not process your order.
If the order form has been sent and the price has been paid for items that are no longer available, Naseeno will refund the amount paid for those items.
3.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer will display the colors accurately or reflect the colors of the products. The products that are delivered to you may vary slightly from those images.
While manufacturer will make every effort to match a finish, no guarantee can be made of an exact match. Variations in color and veining are part of the natural beauty. All products are handmade, and therefore are subject to slight variations.
Manufacturer does not guarantee fabrics, dyed or natural, from fading.
3.2 Although we have made every effort to be as accurate as possible, the measurements indicated including weights, dimensions and capacities shown on our site are approximate only.
All of manufacturer’s drawings, descriptive matter, weights, dimensions, descriptions and illustrations contained in the manufacturer’s catalogues, website or advertisements are close approximations only and intended to give a general description of the goods and shall not form part of this agreement. Furniture and lighting are handmade, and therefore is subject to slight variations.
No contestation or refusal of merchandise will be accepted in relation to this subject.
4.1 The price of any Product will be as quoted on our site, except in cases of obvious error.
Our prices may be modified at all times without prior warning.
4.2 Payment of the product prices and relevant costs such as additional shipping and delivery must be made by using debit card, credit card or transfer.
If buyer fails to make payment in accordance with the terms of this agreement or otherwise fails to comply with any provision hereof, manufacturer may, at its option, cancel any unshipped portion of this order, retain the goods and declare a forfeiture of the deposit as liquidated damages.
In the alternative, manufacturer shall (in addition to other remedies available under any applicable uniform commercial code or otherwise by law) have the right to appropriate and apply the goods to payment due hereunder. Manufacturer may proceed to sell or otherwise dispose of the goods at public or private sale for cash or credit.
Any proceeds of the goods may be applied by manufacturer to the payment of expenses and costs to exercise manufacturer’s rights hereunder, and any balance of such proceeds shall be applied against buyer’s account in such order as manufacturer shall determine in its sole discretion. Buyer will remain liable for the balance of all unpaid accounts.
5.1 Shipping and delivery
Delivery is free of costs.
As a service to our customers, Naseeno will arrange the shipping of orders via one of our preferred carriers.
5.2 Receipt of product
Naseeno recommends a qualified receiving person should be present to accept products when delivered directly to a home.
Full inspection must occur within 24 hours of delivery and all freight claims filed within 48 hours.
5.3 Inspection of product
Inspect the cartons or crates carefully. Take photos of any damage to the packaging, this is necessary to resolve damage claims.
Inspect the branded tape seal. If it is not intact or it is covered over, you should assume the package has been tampered with.
Unpack the cartons or crates. Inspect all merchandise carefully. Cartons and crates should always be unpacked in your presence. NEVER discard original packaging until satisfied with the delivery.
Naseeno must be notified within 48 hours of any concealed damage that is found. Save the packaging material and take pictures of the damage.
All claims should be reported to the customer service manager at Naseeno.
5.4 Product quality and in-transit damage reporting
Products are inspected by the manufacturer prior to release to ensure that the order is in good condition, complete and ready for shipment.
The carrier is responsible for a complete inspection of the products at the point of origin.
The fitting, installation and maintenance of our articles must be carried out by professionals.
6.1 Product care
Should you have any problem, please contact us at contact@naseeno.com
7.1 Cancellation, returns and exchanges
Our products are made to order; therefore, orders cannot be cancelled and our products cannot be returned or exchanged unless they are damaged or defective.
Changes in orders, returns or cancellations require prior written approval from manufacturer.
7.2 If you are returning a product because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us.
Defective products will be replaced within the normal production time period required to reorder and manufacture the same product.
7.3 You must notify Naseeno in case of an error, a damaged or a defective product. You must return the product in the same condition in which you received it. You have a legal obligation to take reasonable care of the product whilst it is in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
7.4 If you receive a product that is defective, you must contact us within 30 days by email (contact@naseeno.com).
7.5 Naseeno will examine all products returned as defective and will notify you of your refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible. Subject to acceptance by Naseeno of the defective goods, products returned by you because they are defective will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to Naseeno.
In the event that Naseeno finds no fault with the returned products, you will be notified that the returned product cannot be accepted, and you will have the products re-delivered to you at your charge.
In stock lighting will not be accepted as a return if product has been installed, altered or damaged in any way.
8.1 If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by Naseeno to the individual who made the payment.
8.2 The value date for the credit shall be the same as the value date of the original debit and consequently you shall not suffer interest lost.
8.3 We will usually refund any money received from you using the same method originally used by you to pay for the purchase, unless you have expressly agreed otherwise.
9.1 We are fully freed from our delivery obligations in the case of force majeure or events such as the general mobilization of reservists, wars, strikes, res, natural catastrophes, transport delays, lack of raw materials, accidents or all other causes that may hinder the activity of our company or that of our suppliers. It is forbidden to re-export our products from the country in which they were ordered. In the case of the non-respect of this ban, we may cease all deliveries.
Naseeno is first and foremost a Mission: to bring the work of local artists, otherwise difficult to discover, to a wider audience.
On our online platform we offer handmade, unique and elegant interior decoration objects personally selected by us.
Our work with Artists is fair, transparent and cooperative.
We value their work and strongly believe that, by supporting small local businesses, we can give visibility to hidden treasures.
We hope to inspire people and help them to build a more conscious shopping culture.
Why us?
Decorate your home with pieces that tell a story.
At Naseeno, we believe that every space has a unique story to tell, and the details make all the difference.
By personally and closely collaborating with Artists, we offer an exclusive selection of handcrafted and unique decoration pieces.
Company Values
Would you like to request a colour and/or size change? Share that information with us!
Our team will contact you within 24/48 hours.
