Our products are made to order, therefore orders cannot be cancelled and our products cannot be returned or exchanged unless they are damaged or defective.
Changes in orders, returns or cancellations require prior written approval from manufacturer.
1. If you are returning a product because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us.
Defective products will be replaced within the normal production time period required to reorder and manufacture the same product.
2. You must notify Naseeno in case of an error, a damaged or a defective product. You must return the product in the same condition in which you received it. You have a legal obligation to take reasonable care of the product whilst it is in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
3. If you receive a product that is damaged of defective, you must contact us within 48 hours by email (customerservice@naseeno.com).
4. Naseeno will examine all products returned as damaged or defective and will notify you of your refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible. Subject to acceptance by Naseeno of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to Naseeno.
In the event that Naseeno finds no fault with the returned products, you will be notified that the returned product cannot be accepted, and you will have the products re-delivered to you at your charge.
All transports managed by Naseeno are insured and claims for freight damage must be made immediately (within 48 hours of delivery).
If you choose to manage your own freight and delivery, Naseeno must be notified of the specific details of the movement. The fee to move the product from a manufacturer to a terminal for “customer’s own” pick-up will be added to the balance due. The location of the pick-up by the client or the client’s agent may trigger sales tax responsibility at that location. If customer selects their own freight carrier, freight claims must be filed directly with the selected carrier. Naseeno is not responsible for a customer’s own or third party freight damage and claim.
Naseeno is first and foremost a Mission: to bring the work of local artists, otherwise difficult to discover, to a wider audience.
On our online platform we offer handmade, unique and elegant interior decoration objects personally selected by us.
Our work with Artists is fair, transparent and cooperative.
We value their work and strongly believe that, by supporting small local businesses, we can give visibility to hidden treasures.
We hope to inspire people and help them to build a more conscious shopping culture.
Why us?
Decorate your home with pieces that tell a story.
At Naseeno, we believe that every space has a unique story to tell, and the details make all the difference.
By personally and closely collaborating with Artists, we offer an exclusive selection of handcrafted and unique decoration pieces.
Company Values
Would you like to request a colour and/or size change? Share that information with us!
Our team will contact you within 24/48 hours.
